FAQ

It depends on the model, installation position, pipe length and site, so we don't give prices on the website. Please call 0953 144 721 and we'll explain for your situation.

Every job has a different model, installation position and site conditions. To give you accurate information, please call us for prices.

Yes. We install whichever brand you prefer, and you're welcome to call and talk it over before buying.

We always take safety measures when mounting outdoor units on outside walls and fix them securely. For the key safety points, see Is a wall-mounted outdoor unit safe?中文

Tell us the room, where the indoor and outdoor units should go, the floor and the site conditions, so we can plan the work. For a full checklist, see What to check before installing a split AC中文.

Some buildings have rules on work hours, lift use or outdoor unit positions. Check with the management committee first and let us know when you contact us.

Yes. Willson offers AC relocation: we remove the unit, move it and reinstall it in the new place. Call 0953 144 721 with the old and new addresses and the AC's condition. For the usual steps, see Moving house: AC relocation steps and tips中文.

Call 0953 144 721 or message us on Facebook with a short description of the problem and your address, and we'll arrange a time.

If you can, tell us the brand, how old it is, what's happening (e.g. not cooling, dripping, noise) and your address.

Check the mode and temperature setting, clean the filter and make sure the outdoor unit has airflow. If it still isn't cooling, call to book a check. More in AC not cooling?中文

Turn it off, clean the filter and check whether the drain pipe outlet outside is blocked. If it keeps dripping, call to book a check. See AC dripping?中文

Repair costs depend on what we find, so we don't publish prices online — please call us.

There's no fixed answer — it depends on how much you use it, how dusty the room is and whether you have pets. You can clean the filter yourself regularly; if it still smells musty or the airflow is weak after that, or the indoor unit hasn't been cleaned in a long time, it's time to book a clean. For everyday care, see AC maintenance tips中文.

Filter cleaning is routine care you can do yourself. Dirt deep in the heat exchanger, fan and drain pan needs tools and experience — and water must be kept out of the electrical parts — so we recommend leaving that to a professional.

Tell us the brand, number of units, where they're installed (which room the indoor unit is in, where the outdoor unit is) and the current condition — for example a musty smell, weak airflow or dripping.

If we find something that needs repair, we explain it to you first and only fix it once you agree. For AC faults, see AC repair.

Yes. Pumping the refrigerant back into the outdoor unit before removal prevents leaks, so the AC works properly once reinstalled.

Consider the AC's age and condition, and whether its capacity suits the new room. If you're not sure, call 0953 144 721 to talk it over. If you decide on a new one, we also offer AC & heat-pump sales and installation.

It's decided on site based on the distance at the new place and the pipes' condition. If the pipe length differs or the old pipes are in poor shape, they may need replacing.

Yes. Moving to another room or changing the outdoor unit position still means removing, re-piping and reinstalling. Call and tell us the current and planned positions.

We mainly sell Hitachi中文, HERAN中文, Daikin中文 and TECO中文, plus other brands中文. Choose whichever you like — call and tell us the brand or model you're considering.

Yes — we sell and install, so buying and installation are handled in one go.

In rooms used for long hours, an inverter AC keeps the temperature steadier and its efficiency pays off more; budget and habits matter too. See Inverter vs fixed-speed AC中文, or call us to discuss.

It depends on room size, floor, afternoon sun and number of people. See Choosing AC size中文, or call and tell us about the room.

Yes. We take out the drum and parts, clean them and reassemble the machine.

Call us with the brand and model and we'll confirm.

It depends on how often you use it and how many people live with you. Smelly clothes or black flecks mean it's time. See How often to clean a washing machine中文.

Tell us the brand and model first. On the day, take any clothes out and clear space around the machine.

We serve Taipei City中文, New Taipei City中文 and Taoyuan City中文, from our base at 桃園市大園區華中街62號 (Dayuan District, Taoyuan City).

Yes — for other areas, please call us to ask.

Phone 0953 144 721, email willsonsay@gmail.com, a message on our Facebook page, or the contact form on this website.